Pick-ups or Customer Returns
When your event is over, we require all rental items to be returned to their original packaging (crates, racks, totes, boxes, etc.) for safe return to our warehouse, unless take-down services have been arranged.
When your order reaches our warehouse, it is counted in and any missing or damaged items are documented. Any discrepancies are double counted by a second person for added accuracy. Missing items are charged for at the time of contract closing, however should you locate the missing items, they can be returned for a full refund within 30 days.
We are here for you throughout the entire rental process, so when you have questions, please contact us.